Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Delaware Transit Corporation (hereinafter referred to as "the DTC") may file a Title VI complaint by completing and submitting the
Customer Relations/Title VI
Delaware Transit Corporation
119 Lower Beech Street, Suite 100
Wilmington, DE 19805
The Delaware Transit Corporation investigates complaints received no more than 180 days after the alleged incident. The DTC will process complaints that are complete.
Once the Title VI complaint is received, the DTC will review it to determine if DTC has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by DTC.
The DTC has 90 days to investigate the Title VI complaint. If more information is needed to resolve the case, the DTC may contact the complainant and extend the Title VI complaint investigation period. The complainant has 30 days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 30 days, the DTC can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the Title VI complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding. A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A Letter of Finding summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the closure letter or the letter of finding to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.