Any person who believes that they, have been discriminated against on the basis of race, color or national origin by the Delaware Transit Corporation (hereinafter referred to as "DTC") may file a Title VI Complaint via US postal mail, telephone, email, our website, or in person by completing and submitting the Title VI Complaint Form to:

Customer Relations/Title VI
Delaware Transit Corporation
119 Lower Beech Street, Suite 100
Wilmington, DE 19805
Phone: 800-652-3278 option 2
Email: dotdtcweb@delaware.gov
Web: www.dartfirststate.com

DTC investigates complaints received no more than 180 days after the alleged incident and will only process complaints that are complete.

Once the Title VI Complaint is received, the complaint will be reviewed to determine if DTC has jurisdiction. Upon completion of this review, DTC will send an acknowledgment letter to the complainant stating whether or not the complaint will be investigated by DTC.

DTC has 90 days from the date of the acknowledgment letter to investigate the complaint. If more time is needed to resolve the case, DTC may contact the complainant and extend the Title VI Complaint investigation period. If more information is needed, the complainant has 30 days from the date of the letter to send requested information to the investigator assigned to the case. If complainant does not contact or does not provide the requested information within 30 days, DTC can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue the case.

After the investigating Civil Rights Specialist completes the investigation; a final determination of the validity of the complaint will be made. Accordingly, the complainant will receive one of two letters: a closure letter or a letter of finding. A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A letter of finding summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training or other action will occur. If the complainant wishes to appeal the decision, they must do so within 30 days of the date of the closure letter or the letter of finding. Appeals should be sent via the methods previously identified and would be forwarded directly to the Chief Human Resources Officer for review and final determination.

Individuals may request this Complaint Process in languages other than English.

A person may also file a complaint directly with the Federal Transit Administration at:

FTA Office of Civil Rights
Attention: Title VI Program Coordinator
East Building 5th Floor-TCR
1200 New Jersey Avenue, SE
Washington, DC 20590