Effective Date: April 12, 2021
PERSONAL DATA COLLECTION
To request, book or view your ride request in the DART Connect App, the user must create a password protected user profile including name, email and phone number. Other optional information may be requested, but the user can opt to not provide this information.
You may choose to provide us with personal information beyond what the App requests, such as through a survey, optional profile questions, e-mail or phone call. This information is used to improve our service to you or to respond to your request. By law, we cannot share this information with individuals that do not require it as a normal part of their official duties. Once the issue or concern is resolved, this information will not be retained unless required by law or agency regulation.
When you download and use the DART Connect App, some basic information may be collected from your mobile device. Basic information that may be collected include:
- Unique rider and ride numbers
- Request date and time
- Locations of where you are coming from and going
- Wheelchair accessible vehicles
- Distance and direction of ride
- Rating of ride
- Fare paid
- Ride status (completed, no-show, cancelled, non-accepted, seat unavailable, out of zone, out of hours)
- Ride requests per session
- Wait time, late arrivals, time of arrival
- Average walk to pickup
- Vehicles available for rides when requested
- Frequency of use of app for rides
PERSONAL DATA USAGE
We use your contact information: to complete your trip request, to contact you in response to a request you have made, to send you service or informational alerts or to send you promotional or marketing information [e.g. discounts] exclusively from DTC or Via Transportation. No other entity will contact you. Profile information will not be disclosed in a way that is personally identifiable and can be used in aggregate for app and service adjustments and to collect data about trip requests made through the DART Connect app.
THIRD PARTY SERVICES AND PRIVACY
DTC and Via Transportation will not distribute, share, sell, or lease information collected from the DART Connect App to third parties for direct marketing or e-mail marketing purposes. The information collected at this site will remain confidential to the extent permitted by state or federal law.
We collect and store your location information if you enable your mobile device to send it to us. We may also collect information that identifies the mobile device you are using. Collection of this information improves the provision of DART Connect service. You may opt-out of location-based services at any time by editing the setting at the device level.
QUESTIONS REGARDING YOUR PRIVACY
Delaware Transit Corporation 119 Lower Beech Street Wilmington, DE 19805